Terms of service

Last updated: 15 January 2026

These Terms of Service (“Terms”) govern your access to and use of the websites operated by HEROIC AS (“HEROIC”, “we”, “us”, or “our”), including heroic.gg and related WordPress-powered sites, as well as purchases made through shop.heroic.gg, which is hosted on Shopify (collectively, the “Services”).

By accessing or using any part of the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

1. About HEROIC

HEROIC AS is a company incorporated in Norway with its registered address at Møllergata 4, 0179 Oslo, Norway.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform used to sell products through shop.heroic.gg.

2. Eligibility and Use of the Services

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services or make a purchase.

You agree to use the Services only for lawful purposes. We reserve the right to refuse service, suspend access, or terminate accounts in cases of fraud, abuse, or violation of these Terms.

3. Products, Orders, and Payments

All products and services are subject to availability. We reserve the right to modify or discontinue any product at any time.

Prices may change without notice. Taxes, customs duties, and shipping fees may apply depending on your location.

Payments are processed by third-party providers. HEROIC does not store full payment card details.

4. Shipping, Returns, and Refunds

Shipping terms, return rights, and refund conditions are described in our Refund Policy, available at https://shop.heroic.gg/policies/refund-policy

That policy forms an integral part of these Terms.

Where applicable under EU/EEA consumer law, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, subject to the conditions and exceptions described in the Refund Policy.

5. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately if your account is compromised.

6. Intellectual Property

All content on the Services is owned by or licensed to HEROIC and is protected by intellectual property laws. You may not use such content without prior written consent, except where permitted by law.

7. User Content

If you submit content such as reviews or feedback, you grant HEROIC a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for business, marketing, and community purposes.

You represent that you have the rights to submit such content. We may moderate or remove user content at our discretion.

8. Esports, Digital Content, and Promotions

HEROIC may offer esports-related content, digital products, promotions, or limited-edition items. Unless stated otherwise, such offerings are provided for entertainment and promotional purposes only.

Outcomes, results, or benefits associated with esports-related activities are not guaranteed. HEROIC is not responsible for changes or cancellations beyond its reasonable control.

9. Third-Party Services and Links

The Services may contain links to third-party websites or services. HEROIC is not responsible for third-party content or practices.

10. Prohibited Conduct

You agree not to misuse the Services, violate laws, infringe rights, upload malicious code, or interfere with the security or operation of the Services.

11. Privacy and Data Protection

Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

12. Disclaimer of Warranties

The Services and products are provided “as is” and “as available”. To the fullest extent permitted by law, HEROIC disclaims all warranties.

13. Limitation of Liability

To the maximum extent permitted by law, HEROIC shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services. Nothing limits liability where such limitation is not permitted by law.

14. Indemnification

You agree to indemnify and hold harmless HEROIC from claims arising out of your breach of these Terms or misuse of the Services.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Norway. Any disputes shall be subject to the jurisdiction of Norwegian courts, unless mandatory law provides otherwise.

16. Force Majeure

HEROIC shall not be liable for failure or delay caused by events beyond our reasonable control, including infrastructure outages, supplier failures, governmental actions, or similar events.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

18. Contact Information

Questions about these Terms may be sent to:

HEROIC AS

Email: [email protected]

Address: Møllergata 4, 0179 Oslo, Norway